Survey and Market Research

Project Name

Alberta Economic Development: Client Satisfaction Survey

Client
Alberta Economic Development
Project Type
Survey research
Timeframe
1999

Praxis designed and conducted a satisfaction survey that it delivered to all department clients, including the Executive Council of the Alberta Economic Development Authority. Using a telephone survey, Praxis canvassed over 2400 clients to gather information regarding their experiences. Participants were identified by the Ministry’s four divisions. This was the first survey conducted by the Department.

The objective was to assist the Ministry in exploring new ways of doing business, sharing information, and engaging clients. This survey provided a template for future recurring surveys.